Refund Policy

1. Digital Services

ForeverPet provides digital memorial services. Due to the digital nature of our services, all purchases — including subscriptions and one-time payments — are generally non-refundable once the service has been activated.

2. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to your paid features until the end of your current billing period. No partial refunds are provided for unused time within a billing cycle.

3. Exceptional Circumstances

We may consider refund requests in exceptional circumstances, including but not limited to:

• Duplicate or accidental charges
• Service unavailability for an extended period due to issues on our end
• Charges made after a cancellation was properly submitted

4. Lifetime Plan

The Lifetime plan is a one-time purchase granting permanent access to premium features. Refund requests for the Lifetime plan may be considered within 14 days of purchase if the service has not been substantially used.

5. How to Request a Refund

To request a refund, please contact us at hello@foreverpet.love with your account email and details of the transaction. We aim to respond within 5 business days.

6. Payment Processor

All payments are processed by Paddle, our Merchant of Record. Approved refunds will be issued through Paddle to the original payment method.